Locked Out?

 Whoops!

If your password isn't working for whatever reason, it's always best to follow the instructions in Forgotten Password, or contact our Support if you're having an unknown issue.

If a a wrong password is entered 10 times, your IP Address will automatically be blocked in order to protect you. This may be your own mistake, or some other person trying to access your account unauthorised or with the wrong credentials.

 

To unblock your IP Address:

1. Access your Email inbox. You should have received an Email like the one shown below.

pass6.jpg

 

2. Follow the instructions on the Email.

pass7.jpg

 

3. That's it! Follow the instructions on Forgotten Password to set up a new password.

 


 

Are you still experiencing logging in issues?

Or if you haven't received the Email, there might be something else going on.

  In this case, please contact Support.

 

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